Refund and Returns Policy
At Annexshops.com, we value your satisfaction. If you are not completely satisfied with your purchase, please review our refund policy to understand your options.
1. Eligibility for RefundsStandard Products: To be eligible for a refund, the item must be unused, in its original packaging, and returned within 14 days of delivery.Customized Products: Custom-printed or personalized items are non-refundable unless there is a defect in the product or an error in customization caused by us.
2. Process for Returns and RefundsInitiating a Return: To initiate a return, please contact our customer service team at business.annexshop@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send back the item.Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.Refund Processing: Once we receive and inspect the returned item, we will process your refund. Please allow 5-7 business days for the refund to reflect in your original payment method.
3. Non-Returnable ItemsGift Cards: Gift cards purchased from Annexshops.com are non-refundable.Final Sale Items: Products marked as “Final Sale” or “Clearance” are non-returnable and non-refundable.
4. Damaged or Defective ItemsReporting Issues: If you receive a damaged or defective item, please contact us within 48 hours of delivery at business.annexshop@gmail.com. Provide photos of the damaged product, and we will arrange for a replacement or refund.Resolution: We will either replace the damaged item at no additional cost or provide a full refund, including any shipping charges incurred.
5. ExchangesExchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.6. Late or Missing RefundsProcessing Time: If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company. It may take some time before your refund is officially posted.Contact Us: If you’ve done all of this and still have not received your refund, please contact us at business.annexshop@gmail.com for further assistance.
